Refund and Returns Policy
Effective Date: August 15, 2025
At Nutradite, your satisfaction is our priority. We take pride in offering high-quality wellness supplements, including Shilajit, Moringa, and Ashwagandha.
Because our products are consumable health supplements, we maintain strict return and refund guidelines to ensure product safety, purity, and quality.
1. Eligibility for Returns
We accept returns only if:
- The product is unopened, sealed, and in its original packaging
- The return request is made within 14 days of delivery
- You provide proof of purchase (order number, receipt, or confirmation email)
⚠️ For safety reasons, we cannot accept returns for opened or used products. This is to protect all customers and comply with health regulations.
2. Non-Returnable Items
- Any opened or used supplements
- Products purchased from unauthorized resellers
- Gift cards or promotional items
- Clearance or “final sale” items
3. Refund Process
Once your return is received and inspected:
- If approved, your refund will be processed to your original payment method within 5–10 business days
- Shipping charges are non-refundable unless the return is due to our error or a defective product
4. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item:
- Contact us within 48 hours of delivery
- Provide photos of the product and packaging
- We will arrange a replacement or issue a full refund at no extra cost to you
5. How to Initiate a Return
Email support@nutradite.com with:
- Order number
- Reason for return
- Photos (if applicable)
We will provide you with the return shipping address and instructions.
6. Exchange Policy
We do not offer direct exchanges. If you need a different product, please place a new order after your refund is processed.
7. International Orders
International customers are responsible for any customs duties, taxes, or return shipping fees.
8. Contact Us
For any return or refund inquiries, contact:
Nutradite Customer Support
Email: support@nutradite.com
Website: https://www.nutradite.com